Last Updated: 2 March 2026
At BIAGRO,S.A. (referred to as "we", "us", or "our" in this policy), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and manage your personal information when you access our Site.
1. Information Collection
1.1 Types of Information We Collect
• When you engage with a game, we may collect the following categories of personal information:
• Contact Details: First name, surname, email address, residential address, and mobile or other phone numbers.
• Personal & Account Information: Gender, age, age range, image, account login details (username, password, profile-associated pictures).
• Communication Information: Information exchanged via email, post, or other communication methods.
• Third-Party Information: Information obtained from third-party sites or platforms regarding your use of or interest in our services.
• Location Information: Location data from mobile devices or IP addresses, where legally permitted.
• Activity, Technical, and Device Information: Details about your website usage, service usage frequency, hardware model, device type, unique device identifiers, operating system, browser type, and IP address.
• Government-Issued Identifiers: Passport, driver's license, social security numbers, collected for legal purposes.
• Sensitive Information: Biometric data, geolocation, driver's licenses, and financial information, collected to meet legal requirements.
1.2 How We Use Your Information
• We use your personal information for the following purposes:
• Registration and Authentication: To facilitate your registration for and access to games and update your profile.
• Game Access and Eligibility: To ensure you can legally access and play games based on your location.
• Player Matching: To help you find and connect with other players.
• Payment Processing: To handle in-game purchases and update your account.
• Game Features Provision: To offer in-app messaging, chat, gameplay records, and profile customization.
• Game Support: To provide assistance related to games.
• Service Improvement: To monitor service performance, fix issues, and develop new features.
• Advertising Effectiveness Analysis: To evaluate the effectiveness of our advertising campaigns.
• Communication and Complaint Handling: To send service-related communications and respond to your comments and complaints.
• Marketing: To send marketing materials in line with your preferences.
• Service Security: To detect and prevent fraud, abuse, and enhance security measures.
• Legal and Regulatory Compliance: To meet legal and regulatory requirements.
• Rights Enforcement: To monitor and enforce our terms of use and agreements with third parties.
2. Information Sharing
• We may share your personal information with third parties to provide our services. This includes sharing with our affiliates and third-party service providers, who are authorized to use the information only for the services they provide to us.
2.1 Cases of Information Sharing
• Legal Requirements: When required by law.
• Corporate Changes: During mergers, acquisitions, or changes in control.
• Partnerships with Third-Party Companies: We may share information with companies like advertising platforms, subject to strict data protection requirements.
• We will not share your personally identifiable information with third parties without your prior consent, except as stated above.
2.2 Information Security and Data Rights
• We are dedicated to protecting your personal information through various security technologies and procedures.
• We retain your information only for as long as necessary for business/operational purposes or to comply with legal requirements.
• Our servers are encrypted, and access to your information is restricted.
• However, due to the inherent insecurity of the Internet, we cannot guarantee 100% security.
• After you uninstall our software or stop using our services, we will delete all your data within three months.
• If you clear your data through the software, we will immediately delete local data and remove all server-stored data within one month.
3. Advertising Preferences
• If you do not wish for us to use your collected information for advertising purposes, you can opt out.
• Please note that even if you opt out, we may still collect some data for operational purposes, such as fraud prevention.
• Opting out must be done on each browser or device you use.
4. Confidentiality
• We highly value our intellectual property and expect you to use our Software and services for legal purposes only.
• We reserve the right to terminate or suspend your access if we believe you have violated any law or this Privacy Policy.
5. Children's Privacy
• Our services are not intended for children under 18.
• We do not knowingly collect personal information from individuals under 18.
• If we discover such information has been collected accidentally, we will delete it promptly.
6. Legal Compliance
6.1 California Privacy Rights
• For California residents, you may have additional rights under the California Consumer Privacy Act of 2018 ("CCPA"), including the right to know about the personal information we've collected, the right to request deletion, and the right to opt out of sales of your personal information:
• 1) The right to request a disclosure of the categories and specific pieces of Personal Data BIAGRO,S.A. has collected about you, the sources of that data, the business or commercial purposes for collection, and the categories of third parties with whom we have shared your Personal Data.
• 2) The right to request the deletion of your Personal Data, subject to the statutory exceptions under the California Privacy Laws.
• 3) The right to opt out of the "sale" or "sharing" of your Personal Data (as those terms are defined under California Privacy Laws) for targeted advertising purposes.
• 4) The right to non-discrimination: BIAGRO,S.A. will not discriminate against you for exercising any of your California privacy rights, including by denying you access to our services, charging you different fees or rates, or providing you with a lower level of service.
• 5) To exercise your California-specific privacy rights, please submit a request to our Privacy Team using the contact details provided below. We will process all valid California privacy requests in compliance with the California Privacy Laws and respond within the statutory timeframes.
6.2 GDPR
• For individuals based in the European Economic Area ("EEA"), you have rights under the General Data Protection Regulation ("GDPR"), including the right to withdraw consent, request access to your personal information, request correction of inaccurate information, request erasure of your information under certain circumstances, object to processing, restrict processing, and request data portability.
6.3 Australian Privacy Rights
• We collect and handle your personal information (such as name, email, device info, gameplay data, and payment details) in accordance with the Australian Privacy Act 1988 and the 13 Australian Privacy Principles, only where reasonably necessary for providing and improving our games.
• Sensitive information (e.g., biometric data for facial recognition) is collected only with your express consent.
• We use your information to operate our services, communicate with you, ensure security, and comply with legal obligations.
• We do not sell your data; any disclosure to third parties is subject to contractual obligations requiring the same level of privacy protection.
• We take reasonable steps to protect your data from misuse, interference, and loss, and retain it only as long as necessary before destroying or de-identifying it.
• If your data is transferred outside Australia, we ensure it receives at least the same protection as required by Australian law.
• In the event of a data breach likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.
6.4 Canada Privacy Rights
• We collect and handle your personal information (such as name, email, device info, IP address, gameplay data, and payment details) in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Quebec's Law 25, only where reasonably necessary to provide and improve our gaming services.
• We obtain your meaningful consent before collecting, using, or disclosing your information; sensitive data (e.g., biometric information) and non-essential purposes (e.g., targeted advertising) require explicit consent, which is valid for 12 months in Canada before renewal.
• We do not sell your data; any disclosure to third parties is subject to contractual obligations requiring the same level of privacy protection.
• If your data is transferred outside Canada, we conduct a Privacy Impact Assessment to ensure it receives at least equivalent protection.
• We implement reasonable safeguards to protect your data from unauthorized access or loss, retain it only as long as necessary, and securely destroy or anonymize it when no longer needed.
• If a data breach poses a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada (or in Quebec, the Commission d'accès à l'information) as required by law.
• You have the right to access, correct, or withdraw consent regarding your information; in Quebec, you also have the right to request erasure, de-indexation, and data portability.
7. Third-Party Links and Services
• Our services may contain hyperlinks to websites, applications, and services operated by third parties that are not affiliated with or controlled by BIAGRO,S.A..
• This Privacy Policy does not apply to any third-party websites, platforms, or services, and BIAGRO,S.A. has no control over the privacy practices or content of these external entities.
• We strongly encourage you to review the privacy policies, Terms of Use, and data protection practices of any third-party site or service you access through our services before providing any personal information.
• Your interactions with social media integration features (e.g., "Log in with Google" or "Sign in with Apple") are governed exclusively by the privacy policies and Terms of Use of the respective social media platform, and BIAGRO,S.A. will only collect the data that you authorize the platform to share with us.
8. Location and Device Verification Data Collection
• To enforce the geographic access restrictions outlined in our Terms of Use, ensure full compliance with applicable federal and state regulations, and maintain the security and integrity of our services, BIAGRO,S.A. uses automated technology to verify the approximate physical location and device characteristics of users accessing our services.
• This verification process may involve analyzing non-identifiable and identifiable data points, including IP address, device GPS signals, device identifiers (e.g., unique device IDs), and network connection details.
• By using our services, you consent to this location and device verification process as a necessary condition of service access.
• We employ advanced detection technologies to identify and prevent the use of location-masking tools (e.g., virtual private networks [VPNs], proxy servers, or location spoofing software) that attempt to circumvent our geographic restrictions.
• Failure to pass our location or device verification process may result in temporary or permanent restrictions on access to certain service features or the entire BIAGRO,S.A. platform.
• All data collected for the purpose of location and device verification is handled in strict compliance with this Policy and is retained only for the period necessary to fulfill the verification purpose, after which it is securely deleted or anonymized.
9. Your Rights Relating to Your Personal Data
• Subject to the requirements and limitations of applicable federal, state, and local privacy laws, you hold certain enforceable rights with respect to your Personal Data collected by BIAGRO,S.A.. These rights may include:
• 1) The right to access and obtain a copy of the Personal Data we hold about you.
• 2) The right to correct, update, or amend inaccurate or incomplete Personal Data.
• 3) The right to request the deletion or erasure of your Personal Data, subject to certain legal exceptions (e.g., compliance with legal obligations, fraud investigation).
• 4) The right to withdraw your consent to our data processing activities (where processing is based on consent) at any time.
• 5) The right to opt out of certain marketing and promotional communications from BIAGRO,S.A..
• To submit a request to exercise any of your privacy rights, please contact our dedicated Privacy Team using the contact information provided in this Policy.
• We will respond to all valid requests in accordance with applicable law and will notify you of any required information to verify your identity and process your request.
10. Contact Our Privacy Team
• For any questions, concerns, or inquiries related to this Privacy Policy, our data collection and processing practices, or to submit a request to exercise your privacy rights (including California-specific rights), please contact our dedicated Privacy Team via Email: [email protected]
• We will respond to all privacy-related inquiries and requests in a timely manner, and will work with you to resolve any concerns or issues related to the protection of your personal data.