BIAGRO, S.A. ("Company," "we," "us," or "our") is committed to protecting the privacy of our users ("you" or "User"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or otherwise engage with our skill-based gaming services (collectively, the "Service").
Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
Our company is located at 7200 MISSOURI AVE, DENVER, CO 80246, US. If you have any questions or concerns about this policy or our practices, please contact us at [email protected].
We may collect information about you in a variety of ways. The information we may collect via the Service includes:
a. Personal Data You Provide to Us
We collect personally identifiable information that you voluntarily provide to us when you register for an account, participate in games, make a deposit or withdrawal, or contact us. This information may include:
Contact Information: Your full name, email address, postal address, and telephone number.
Account Information: Your chosen username, password, and profile picture.
Identity Verification Data (KYC): To comply with legal and regulatory requirements, we may collect your date of birth, a government-issued identification number, and a copy of your government-issued ID (e.g., driver's license or passport).
Financial Data: Information related to your payment method (e.g., credit card number, bank account details) when you make deposits or request withdrawals. This information is typically processed by our third-party payment processors, and we do not store full credit card numbers on our servers.
b. Data Collected Automatically
When you access the Service, we may automatically collect certain information about your device and usage, including:
Log and Usage Data: Your IP address, browser type, operating system, access times, pages viewed, and the page you visited before navigating to our Service.
Device Data: Information about the computer or mobile device you use to access the Service, such as the hardware model, device ID, and mobile network information.
Geolocation Data: We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services and to ensure you are in an eligible jurisdiction.
Gameplay Data: We collect information related to your gameplay, such as your game scores, skill ratings, match history, and performance statistics.
c. Information from Third Parties
We may receive information about you from third-party services, such as social media platforms if you choose to link your account, or from third-party identity verification and fraud prevention services.
Having accurate information about you permits us to provide a smooth, efficient, and customized experience. Specifically, we may use the information collected about you via the Service to:
Create and manage your account.
Operate the Service, including hosting games and tournaments.
Process your deposits, withdrawals, and other financial transactions.
Verify your identity and eligibility to prevent fraud and comply with legal obligations (Know Your Customer/KYC).
Monitor and analyze usage and trends to improve your experience with the Service.
Enforce our Terms of Use and prevent prohibited activities like cheating and collusion.
Communicate with you regarding your account, technical support, and service-related announcements.
Send you promotional emails or notifications about new games, tournaments, and special offers, from which you can opt-out.
Resolve disputes and troubleshoot problems.
Match you with other players of a similar skill level.
We do not sell your personal information. We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
With Other Players: Your username and gameplay data (e.g., scores, match history, skill rating) will be publicly visible to other users of the Service to facilitate gameplay and competition.
With Third-Party Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and identity verification.
By Law or to Protect Rights: We may disclose your information if we believe it is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred as part of the transaction.
With Your Consent: We may share your information with third parties for other purposes with your consent.
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Service to help customize the Service and improve your experience. When you access the Service, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies, but be aware that such action could affect the availability and functionality of the Service.
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
We will retain your personal information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include the right to:
Access the personal information we hold about you.
Request that we correct any inaccurate personal information.
Request that we delete your personal information.
Object to or restrict the processing of your personal information.
Withdraw your consent at any time.
To exercise these rights, please contact us at [email protected]. We may need to verify your identity before processing your request.
The Service is not intended for individuals under the age of 18 (or the legal age of majority in their jurisdiction). We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information from our files as soon as possible.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
If you have questions or comments about this Privacy Policy, please contact us at:
BIAGRO, S.A.
7200 MISSOURI AVE
DENVER, CO 80246
US
Email: [email protected]